At Nexolet, we strive to provide reliable and timely delivery for every order. Please allow 2 to 3 business days for order processing before shipment. Once dispatched, the typical delivery time frame is 6 to 12 business days, depending on your region, customs clearance, and unforeseen delays.
We work with a network of established logistics partners to guarantee safe and smooth shipping. The shipping method is selected according to the destination and parcel specifications, ensuring the best option for your order. Once shipped, you will receive a tracking number to monitor progress via the carrier’s site or directly on our tracking page.
While we proudly offer free standard shipping, customers should be aware that additional customs fees, duties, or import taxes may be applied by local authorities. These charges are not included in our shipping services and remain the customer’s responsibility.
Please note that shipping services may not extend to certain remote areas or restricted countries. In such cases, we will inform you promptly and provide guidance on possible alternatives. Some products may also be subject to shipping restrictions, and we will communicate any such limitations directly to you.
For any inquiries about your shipment or delivery, please reach out to us:
Company: EDIL SICILIA S.R.L.
Email: returns@nexolet.com
Address: Via Trento, 64, 98061 Brolo ME, Italy